SUPPORT
A question, a bug, an idea. Write to us. A human reads every message and replies by email on weekdays.
The more context you give, the faster the reply arrives.
Replies by email on weekdays, in French, German, English or Italian.
Many questions already have their answer in the FAQ.
Tell us which device you use (iPhone, Android or browser), which trade show is concerned and what you did just before the problem. A screenshot almost always helps.
A badge won't scan. The badge QR code must contain the visitor's contact details (vCard or MECARD). If it only holds a number, only the organizer's reader can decode it, so photograph the business card instead.
Contacts are missing on another device. A contact entered without network stays on the phone until the connection is back, then it syncs. Open the app on that phone while online and the sync runs by itself.
Adding a colleague. Invite as many colleagues as you need: they share the same workspace. You will find the invite code under Settings, Team.
Deleting your account. The Delete my account page lets you request deletion of your account and its data.