FAQ
Everything exhibitors ask before getting started, and during their first three shows.
No, it's optional. ScanLead runs in your browser (Safari, Chrome, Brave, Edge): open scanlead.io from your smartphone, sign in, and start scanning. Prefer an app? ScanLead is also on the App Store and Google Play. Tip: without the app, add the page to your iOS or Android home screen for one-tap launch.
ScanLead reads QR codes that contain a vCard, a MeCard or a contact JSON, and takes the name from a LinkedIn profile link. Some badges only carry a number that only the organizer's reader can look up: in that case, take a photo of the business card or enter the contact by hand.
Partly. Open ScanLead while you still have a connection. If the connection drops afterwards, badge QR code scanning and manual entry keep working: the contact is kept on the phone and sent as soon as the connection returns. Reading a photographed business card needs a connection; without one, enter the contact by hand.
Yes. The engine recognises Latin, Greek, Cyrillic, Chinese, Japanese and Korean scripts. Emails, phone numbers and URLs are detected independently of the language.
Export leads as CSV or Excel from an event or All Leads. The v1 API and webhooks (lead.created, lead.updated) also let you connect a CRM such as HubSpot or Salesforce through a tool like Make or Zapier; these are not native integrations. CRMlead receives your contacts automatically, with the same Lead account, on every plan.
Of course. Open the record from the list and edit the name, company, email, status, and notes. Changes are timestamped.
Yes. No credit card, no subscription: every feature is included for each workspace, with no monthly limit on cards or members.
No. Badges, business cards and manual entries are unlimited, and you invite as many colleagues as you need under Settings, Team.
It is no longer renewed or charged. You keep everything: leads, events, team. For an invoice already issued, write to support@scanlead.io.
As many as you need. Each member has their own access and scans, and sees the team's shared pipeline. Invite colleagues from Settings, Team.
From Settings > Team, type their email, choose their role (Owner, Admin, Member), and they receive an invitation link. They create their password and join the workspace.
Yes, from Settings > Account > Security. You can also click 'Forgot password' on the sign-in page and receive a reset link by email.
From Settings > Account > Delete account. Deletion is immediate: your account, workspaces, leads. No recovery possible after confirmation. Export your leads first.
Leads are stored in a Postgres database at Neon, Europe region (Frankfurt). Accounts (sign-in) are managed by the Lead account (ERPlead), shared by the Lead apps. Every day, a full encrypted copy of the database is saved to separate private storage at Neon (Frankfurt); each copy is deleted after 30 days.
Yes. Clear privacy policy, right to export, right to erasure, no data resale. The data processing agreement (DPA) is available on request from the support page.
No. Never. None of your contacts, notes, or business card photos are used to train a model. OCR runs on a dedicated engine that does not learn from your data.
Full CSV and Excel export, available in one click from each event. You get contacts, statuses, notes, history. Nothing is locked in.
Safari iOS 15+, Chrome Android and desktop, Brave, Edge, Firefox 100+. The camera for QR scanning requires HTTPS and browser camera permission (requested on your first scan).
Yes, for every workspace: API keys, signed webhooks and OpenAPI documentation.
Yes, for every workspace. Events: lead.created and lead.updated, with signed JSON payloads to verify origin.
On a custom quote, for trade-show organisers who want to offer ScanLead under their brand to exhibitors. Write to us from the support page.